FAQ

We are pleased to offer luggage storage services for our guests. You can safely leave your luggage with us from 7:00 a.m. on the day of your check-in until 11:00 p.m. on the day of your check-out. Please note that while we can generally accept all types of luggage, we kindly request that you do not store valuables or fragile items with us.

Our cleaning schedule at the hotel involves rotating cleaning duties between 10:00 a.m. and 2:00 p.m. During your stay, if you are staying for multiple consecutive nights, our housekeeping staff will primarily focus on collecting trash, replenishing amenities, and preparing linens such as sheets and covers.

To ensure a clean and comfortable environment for our guests, we follow a linen change policy where linens are changed every four days. This practice helps to maintain hygiene standards while also promoting sustainable resource management.

If you have any specific requests or preferences regarding housekeeping services during your stay, please feel free to communicate them to our staff, and we will do our best to accommodate your needs.

When the front desk is closed, we kindly ask guests to ring the doorbell located at the front desk for assistance. Our staff will be available to assist you with any requests or inquiries you may have. Additionally, if you prefer a hassle-free check-out experience, we offer a convenient mobile check-out service. With this service, you can check out of your room and complete the check-out procedure directly from your smartphone. Simply follow the instructions provided, and you'll be able to check out smoothly and efficiently.

You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

If you are running late for the check-in time you have previously indicated, no special notice is required. However, please inform us in advance if you plan to arrive after midnight.

No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

To ensure a smooth process, we kindly request that only prepaid luggage is accepted at our hotel. If you have baggage that needs to be stored in advance, please provide the date of your stay, the reservation holder's full name, and include the hotel address in the mailing address.

Day-use is not available at our hotel.

The consent of a parent or guardian is required for unaccompanied minors to stay alone. Please fill-out the letter of consent below: https://forms.gle/fVk2nCM112oyL5wi9< br>※Please note that one form is required per guest. We may contact the parent or guardian if deemed necessary.

Should you desire early access to your room before 1:00 p.m., we offer this option at an additional cost of 2,000 yen. However, please note that this service is subject to room availability. We kindly request that you check with our staff in the morning of your intended arrival day to confirm if an early check-in is possible.

Daily room cleaning includes restocking amenities and changing towels.

Three kinds of red and three kinds of white wine are available. Please inquire at the hotel for the brand name, as it varies depending on the season.

Orange juice and apple juice are available.

You can exit the hotel without any issues as long as you have your room key.

Two room keys will be provided per room.

We are pleased to offer the option of late check-out, allowing you to extend your stay in one-hour increments. The fee for each additional hour is 1,000 yen. Please note that the latest check-out time available is 1:00 p.m.

When you check-in, you can register your credit card and use it to request room service, paid amenities, and refreshments at the hotel. Any charges for these will be billed directly to your room.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

Our dedicated staff members are available around the clock to assist you with any inquiries or needs you may have. However, please note that our front desk operates with limited service between the hours of midnight and 6:00 a.m. During this time, the front desk may not be fully staffed, but we have measures in place to ensure your comfort and security. If you require assistance during these hours, we kindly ask that you use the doorbell located at the front desk area to reach our staff. They will be promptly available to address your concerns.

There will be an additional charge of 2,000 yen per person, or 4,000 yen for the plan including breakfast.

Guests are invited to enjoy complimentary wine at Bar Ignis, located in the lobby on the first floor. This complimentary wine service is available from 5:00 p.m. to 6:30 p.m. We hope you'll join us during this time to relax and savor a delightful glass of wine.

Non-guests are not allowed to enter the guestroom floors.

Upgrades are available for a fee, subject to room availability. Please inquire at the front desk for upgrade rates.

Your safety and security are of utmost importance to us. To ensure a secure environment, we have implemented various security measures, with a particular focus on surveillance. Security cameras are strategically placed on the premises, including at the entrances and throughout the building. These cameras enable us to closely monitor and record activities, helping us maintain a safe and secure atmosphere for all our guests. Should you have any concerns or require assistance, our staff is available around the clock to address your needs.

Please provide us with the necessary information via phone or email. Upon receiving your information, we will make every effort to locate your lost items promptly. In the event that you find your lost items, please inform us as soon as possible. If you wish to send your lost and found items to us, we accept cash-on-delivery. However, please be aware that in accordance with the Accommodation Agreement (Article 21), any unclaimed items will be disposed of. Please note that food and beverage items will be immediately discarded. We regret to inform you that we do not currently offer international shipping services.

The hotel allows guests to stay without a credit card, but please note that it may take longer to process your check-out.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay.

As long as the payment has been processed, separate receipts can be issued.

While we may be able to accommodate walk-ins if rooms are available, we highly recommend making a reservation in advance to ensure availability.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

If you opt for Onsite Payment, a paper receipt can be obtained from the front desk. However, if payment was made during the reservation process, a receipt cannot be issued. To learn more, please get in touch with the website you used to make the reservation.

To be eligible for the Student Plan, it is necessary to present a valid student ID card during check-in. If you fail to provide the required proof, the regular rate will be charged.

You can make a reservation either online or by phone up to six months in advance. If you need to book beyond that period, please contact us directly for assistance.

If you made a reservation through a third-party booking agency, kindly refer to their website for the change procedure. On the other hand, if you booked through our official website, please check the confirmation email for the change procedure, or contact us directly at 050-3187-8557.

・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.

Even if the name is different, there is no problem as long as the card can be used.

We regret to inform you that we do not accept debit cards. Please register a credit card instead.

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

For local payment, the following credit cards are accepted JCB, VISA, Master, AMEX, Diners

The hotel has a standard cancellation policy, but if there is a specific cancellation policy for the plan you have selected, that policy will take precedence over the standard policy. In general, the following cancellation policies apply:

- No charge if canceled up to 2 days prior to check-in
- 100% of the room charge if canceled the day before check-in
- 100% of the room charge if canceled on the day of check-in
- 100% of the room charge for no-shows.

PayPay, LINE Pay, and Rakuten Pay are accepted.

We recommend checking the in-room information or the hotel directory in your room for details on the massage services available. You will find a comprehensive list of massage services that we can introduce to you.

Wi-Fi is available in all rooms for free. We will provide you with access information on site.

We recommend checking the in-room information or the hotel directory in your room for details on the massage services available. You will find a comprehensive list of massage services that we can introduce to you.

Unfortunately, there is no wired LAN provided in the room.

All furniture is custom made and not available for sale.

There is a smartphone dedicated to internal calls in your room.

Wine glasses are available in all rooms for the number of guests, but additional glasses can be rented. Please ask the front desk or bar staff for more information.

All guest rooms are equipped with an Apple TV.

All guest rooms are designated as non-smoking. Smoking is strictly prohibited in the rooms. Please use the designated smoking area located on the hotel premises. Please note that smoking in any area other than your room or the designated smoking area will result in a violation of hotel rules and regulations and a fine of 25,000 yen will be charged.

A Panasonic hair dryer (1200w) is available in each room.

Unfortunately, we do not allow pets in our hotel rooms for the comfort and safety of all our guests.

You can order an humidifier free of charge through our Mobile Access service.

We have a variety of games available (Trump cards, UNO, Jenga, Othello, etc.).

We are happy to accept requests from our guests, but we cannot guarantee that we will be able to fulfill them. Depending on the type of room and availability, we may not be able to meet all of your expectations.

Room service is available from 19:30 to 23:00.

Refrigerators of about 32 liters are installed in each room.

For the security of your cash and valuables, we kindly ask you to utilize the in-room safe provided in your accommodation. The in-room safe is designed to safeguard your belongings, and it is recommended to store cash, jewelry, passports, and other valuable items inside. Please note that the front desk does not accept responsibility for storing such items, so we appreciate your understanding in using the in-room safe for their safekeeping.

Our staff will bring the item you ordered to your room.

Superior King Rooms, Superior Twin Rooms, and UNWIND Loft Rooms are available. Please note, however, that no extra beds are available.

We kindly request that you refrain from using aromatherapy in your room.

We are pleased to inform you that you are welcome to decorate your room, as long as the decorations do not cause any damage to the room or its contents. Additionally, our hotel staff can assist you in decorating your room with balloons, LED lights, and other items for an additional fee of ¥3,500. If you would like to take advantage of this service, please feel free to contact us and we will be happy to assist you in making the necessary arrangements.

DVD and Blu-ray players are available for rent via our Mobile Access service.

The rooms are individually air-conditioned and can be switched between heating and cooling and the room temperature can be adjusted.

The TV in the hotel room only provides Japanese terrestrial digital broadcasting but we do provide an AppleTV system so you can watch your favorite contents via the different streaming services.

We offer a variety of chargers, hair irons, beauty products, games, and more. Please order through mobile access.

All guest rooms have ensuite bathtub.

Yes, the window can be opened and closed.

Families with children under 6 years of age can have their children sleep with them in the room free of charge.
※Standard double room (Double room) can only accommodate maximum 2 guests, including children under 6 years old.
※The hotel usually provides toiletries and towels for two adults, but guests can request additional amenities and towels if necessary.

Our hotel provides Apple TV compatibility, which allows you to access streaming services such as Netflix, Prime Video, and other online platforms directly through the TV in your room. To enjoy these services, you will need your own personal account for each streaming platform. Simply use the TV remote control to navigate and log in to your preferred streaming service using your account credentials. This way, you can enjoy your favorite shows and movies during your stay.

We offer hair irons for rent, but availability may vary depending on demand. Please request one through Mobile Access and note that we may not be able to fulfill your request if all hair irons are already being used by other guests.

Yes, we provide pajamas free of charge upon request. You can order them through our Mobile Access service or simply ask our front desk staff.

Complimentary bottled mineral water is provided in your room, with the quantity based on the number of guests staying in the room. If you are staying for consecutive nights, the housekeeping staff will replenish the bottled water according to the number of guests during the room cleaning service on consecutive days. This ensures that you have an adequate supply of water throughout your stay.

Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing your Mobile Access account.

Yes. Nevertheless, we ask you to meet the driver yourself in the lobby or in front of the hotel.

We do not provide extra beds.

We do not offer a wake-up call service. However, an alarm clock is provided in every room for your convenience. Please use the alarm function to set your desired wake-up time.

While skin care products are not provided in the guest rooms, a selection of skin care products can be purchased at the front desk. The osaji skin care set is available for 500 yen.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

Double rooms are 19 inches, other room types are 43 inches. *Loft rooms have a projector instead of a TV.

Mobile Access is a convenient feature that allows guests to make various requests and orders with their smartphones. Guests can request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more. Please note that some of these services are only available to guests who have presented a credit card upon check-in.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

Room charges are paid at check-in, while all in-house payments made through Mobile Access will be settled at check-out by credit cards. If you have any concerns, please contact us at the front desk.

When you order items via mobile access, such as room service or amenities, they will be automatically charged to the credit card that you registered in advance and delivered to your room.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

The coin laundry is located on the 3rd floor. Washing machine: 200yen/use, Drier: 100yen/10 minutes

No bicycle rental service available at the moment.

There is no microwave available for public use in the building.

Certainly, you are welcome to invite your friends to the hotel lobby. However, we kindly ask that you refrain from inviting large groups to ensure the comfort and safety of all our guests. Thank you for your cooperation.

The lounge is available for use as a dining area or a co-working space.

The smoking area is located at the back entrance of the hotel on the 1st floor.

Yes it is possible. Please order through our Mobile Access service or ask at the front desk.

There is no ice machine available for public use in the hotel.

ご利用いただけます。You can use the lounge free of charge from 1:00 p.m. before check-in and until 1:00 p.m. after check-out.

No cleaning service is available at the hotel.

Children's plate is available. (Dinner only) Price: 2,200 yen (tax included)

We offer a delightful High Tea Style Breakfast, inspired by the English tradition, at our restaurant located on the 1st floor. The breakfast service is available from 7:30 to 10:00, with the last entry at 9:30.

The High Tea Style Breakfast includes the following delicious offerings:

Upper level: Homemade Hokkaido wheat scones and French toast, accompanied by Hokkaido yogurt.
Middle level: Macedonia fruit, a daily special salad, and mini American hot dogs.
Lower level: Indulge in a hot bread sandwich from Otaru's renowned bakery, along with a daily soup and a delightful potato dish.
Beverages: Enjoy a selection of original blend coffee, tea, juice, milk, and more.

During your High Tea Style Breakfast, you are welcome to enjoy free refills of the homemade scones and beverages.

Immerse yourself in this culinary experience, and savor a delightful breakfast that combines the elegance of high tea with a variety of delicious dishes. We look forward to serving you at our restaurant on the 1st floor.

Reservations are accepted. Reservations can be made by phone or online via gourmet sites.

Of course, you are more than welcome to use the bar at anytime.

We accept a variety of payment methods including credit cards, digital payments such as PayPay and LINE Pay, as well as QR code payments.

Yes, reservation for the whole restaurant are available. Please contact us for more details.

Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.

Baby chairs are available. Of course, you can bring in your own baby food, and we can heat it up for you.

There is no specific dress code for our restaurant. While it is a hotel restaurant, it offers a casual atmosphere where guests can enjoy their meals in a relaxed setting. Feel free to dine comfortably and enjoy the casual ambiance we provide.

We offer a delightful dessert plate option for 1,100 yen (tax included). If you would like to add a personalized message to the plate, please kindly inform us of your request by the day before.

In addition, we also have an Anniversary Course available, which includes a dessert plate. If you are celebrating a special occasion, this course provides a wonderful dining experience.

Furthermore, if you would like to order a whole cake, we have various options starting from 3,000 yen. To ensure we can accommodate your request, please notify us at least 3 days in advance.

General business hours are from 19:30 to 23:30 (last order 23:00).

If you have any concerns or questions regarding food allergies or specific ingredients used in our restaurant's meals, please don't hesitate to contact us. We understand the importance of catering to dietary restrictions and preferences, and our team is more than willing to provide you with the necessary information to ensure a safe and enjoyable dining experience.

A course meal will be prepared and served for private events.

The room can accommodate up to 47 persons.

We do not have specific facilities for banquet, but it is possible to rent out the whole hotel/restaurant for celebrations and weddings. Please contact our staff for more information.

Yes, we do organize weddings at our hotel. Please contact us for details.

Yes it is possible organize a photoshoot at our hotel. Please contact us for more details.

We are deeply sorry but Karaoke is not available at the moment.

The aspect ratio of the projector is 16:9.

Yes it is possible. Please contact us for more details.

Guests are welcome to add decorations to their rooms, provided they do not cause any damage. If you would like assistance in decorating your room with balloons, LED lights, or other items, our hotel staff can arrange this service for an additional fee of ¥3,500. Please feel free to contact us to discuss your specific decoration needs, and we will be happy to assist you.

A gift may be left in your room before your arrival at the hotel. Please inquire in advance for anniversary services.

For early check-in, if you wish to enter the room before 1:00 p.m., an additional charge of 2,000 yen will apply. However, please note that entering the room after 1:00 p.m. is free of charge, subject to room availability. To ensure the availability of this service, we recommend consulting with us in advance. Please contact our staff to discuss your preferred check-in time and make necessary arrangements.

We offer the option to order a whole cake for an additional fee, starting from 3,000 yen. Additionally, we accept orders for bouquets priced at 4,000 yen. Should you wish to enjoy a delicious cake or surprise someone with a beautiful bouquet, please feel free to place your order with us.

We are delighted to offer a dessert plate option for 1,100 yen (tax included). If you would like to enhance the experience with a personalized message, kindly inform us the day before the event, and we will gladly accommodate your request. Please don't hesitate to reach out to us to arrange for this delightful addition to your occasion.

We will do our best to help you! Please contact us in advance.

While we do not offer sales of decorations, our hotel staff can assist you in decorating your room with balloons, LED lights, and other items for an additional fee of ¥3,500. If you are interested in this service, please feel free to inquire with us for more details. Our staff will be happy to provide you with further information and help create a special ambiance for your stay.

We kindly request that non-guests refrain from accessing the guestroom floors. This policy is in place to ensure the privacy and security of our valued guests. We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or require assistance, our staff will be more than happy to assist you on the designated public areas of the hotel.

We would like to inform you that we have a limited number of simple baby cots available for your convenience. If you require a baby cot during your stay, we recommend making a request in advance to ensure its availability. Our team will do their best to accommodate your needs.

Unfortunately, we do not have any rental items for babies available.

A nursing room is available at our hotel. A diaper changing table is also available.

We are sorry but we do not provide extra mattress at our hotel.

Pajamas for children are available.
Size: S, M, L

Yes, we do have slippers and toothbrushes for children available.

Yes, but please note that only a limited number is available.

Only one unit is available. Please ask at the front desk.

We deeply apologize, but we do not have any wheelchair accessible rooms available at our hotel.

There are stairs from the entrance to the lobby, but there is a ramp at the back entrance.

We have a limited number of 5 parking spaces available in our parking lot. Please note that we do not accept reservations in advance, and the allocation of spaces is done on a first-come, first-served basis. The parking fee is 1500 yen per night. We appreciate your understanding and recommend arriving early to secure a parking spot.

If our parking lot reaches maximum capacity or if your vehicle is too large to fit within the available spaces, we will guide you to a nearby coin-operated parking lot. To assist you further, we can provide a map displaying the locations and rates of nearby coin-operated parking lots. Please feel free to visit the front desk on the day of your stay, and our staff will be happy to provide you with the necessary information.

Unfortunately, there is no other affiliated parking available around the hotel.

Guests are free to move in and out during their stay.

You do not require any prior approval to film in your private room. However, if you would like to shoot in the common areas or feature our hotel in a YouTube video, please contact us in advance.

Please contact the front desk or send a description of your project by email.

You can exhibit art at our hotel. Please get in touch with us and provide details.

You can host events at our hotel, and we would be happy to help you with the planning. Please get in touch with us and provide details about the specific type of event you have in mind.