FAQ

Kirin Heartland beer is served during the free beer service.

By registering your credit card at check-in, you can order room service, paid amenities, and refreshments in the hotel. Charges for those will be applied directly to your room.

Baggage received in advance will be kept at the front desk (payment after reception not accepted). Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.

No one except guests can stay inside the hotel after midnight. Security cameras have also been installed throughout the property.

Yes it is possible. However, it is subject to room availability, so please make sure to check with us beforehand.

Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.

You may check in from 3:00 pm on the day of arrival and check out by 10:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.

No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after midnight, please let us know.

In order to minimize the spread of the Coronavirus, the rooms of guests staying for consecutive nights will be cleaned every four days (for stays of seven nights or more). If you wish to have your SmartPod cleaned on the 2nd or 3rd night, please let us know at check-in.

No identification is required to check in (expect for some specific plans). However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

You can receive new towels every day at the front desk.

Our front desk is not open from 1:00am to 7:00am, but we have staff on duty 24 hours a day if you need assistance. If you need to speak with a member of staff, please use the doorbell at the front desk.

Free beers are served to guests on the 8th floor everyday from 5:30 pm to 6:30 pm.

Parcel received in advance will be kept at the front desk (payment after reception will not be accepted). Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

You will need to reserve an additional room.

Yes, we do have a "Nap Service" available.

Yes, no problem as long as you remember to bring your room key with you.

Free beers are only served during happy hour, but free coffee and tea are available in the lounge on the 8th floor 24 hours a day.

Minors are not allowed to stay at the hotel.

Non-guests are not allowed to enter the room floors.

Upgrades are available for a fee and are subject to availability. Rates for upgrades can be obtained at the front desk.

If you wish to check out outside of business hours, please ring the bell at the front desk and return your key. By using our Mobile check-out service, you can settle the room and complete the check-out procedure using your smartphone, so you can leave the room anytime by simply putting the card key in the dedicated return box.

If you stay on your birthday, please let our front desk staff know about it! We will prepare a small gift for you.

The hotel is widely used by people traveling solo, group of friends, but also business travelers.

On average, 70% are in their 20s~30s, 30% are in their 40s or older.

We are sorry, but this is not possible.

Room key cards will only be issued for the number of guests staying in the room.

・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

You can stay at the hotel even if you don't own a credit card, but please be aware that it might take some time to check your room when checking-out.

As long as the payment has been processed, separate receipts can be issued.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

可能です。Yes, it is possible.

Yes, it is possible if there is any vacancy on that day. It is still highly recommended that you make a reservation in advance if possible.

For reservations made through reservation websites, please follow the prescribed change procedure at the respective reservation site or agency. If you are making a reservation directly with the hotel, please contact the hotel via your MyPage account or by phone.

Reservations are usually accepted 6 months in advance online or by phone. If you would like a schedule earlier than the one above, please contact us directly.

The Student Plan requires the presentation of your student ID card upon check-in. If you cannot prove that you are a student, you will be charged the regular rate.

As long as the payment has been processed, separate receipts can be issued.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.

Even if the name is different, there is no problem as long as the card can be used.

Reservations can be made online or by phone at our hotel. Online reservations allow you to review your options at your own pace while reservations over the phone allow you to discuss your needs while making a booking.【Phone Number】+81(0)50-3177-2551 (10:00am - 7:00pm JST)

Yes, it is possible but some services might not be available.

Slippers, Toothbrush, Razor, Cotton, Cotton swabs, Hand soap, Tissue paper

No, but a free water server is available on the 8th floor.

You can order an humidifier free of charge through our Mobile Access function.

You can store cash and other valuables in the safe located under your bed. Valuables cannot be left at the front desk.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

Due to the nature of the hotel's concept, it is not possible to order massage services in your SmartPod.

There is no phone in the room. If you would like to speak directly with the front desk, you can use the Chat option via the Mobile Access function.

We do not provide wake-up calls, but the SmartPods are equipped with an alarm feature that automatically turns on the lights and reclines your bed.

We are very sorry but rented items must be picked at the front desk.

Yes, a Panasonic hair dryer is available in each bathroom.

All floors are centrally air-conditioned, and it is not possible to switch between heating and cooling or to adjust room temperature on a room-by-room basis.

Wi-Fi is available in all rooms for free. We will provide you with access information on site.

A variety of USB chargers, hair irons, steam irons, and games are available for rent.

Each floor is equipped with a large and luxurious bathtub.

Eating and drinking are not allowed in the SmartPods.

There are a variety of games available for guests (Trump cards, UNO, Jenga, Othello, etc.).

It is possible to borrow Salonia hair irons from the front desk. Depending on availability, we may not be able to meet your request.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

All of the guest rooms are non-smoking, so please refrain from smoking in them. A designated smoking area is available outside on the first floor of the hotel. A 30,000 yen penalty fee will be charged if illegal smoking is discovered in a guest room or in a place other than the designated smoking area.

You will receive a card-key to access your floor. You can close your SmartPod by sliding down the Privacy Screen.

Make-up remover & skin care products are available at the front desk. Please order from Mobile Access during your stay.

We are deeply sorry but massage services are not available at this hotel.

Yes. Nevertheless, we ask you to meet the driver yourself in the lobby or in front of the hotel.

Standard SmartPods don't come with a TV, but you can watch movies, Youtube or Netflix if you book a TheaterPod.

We are deeply sorry but no pets are allowed in the hotel.

Yes, the following will be provided at check-in.
・HDMI Cable
・HDMI to Lightning Cable
・HDMI to USB-C type Cable

Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing your MyPage account.

The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.

Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

Only hotel guests and andwork users are allowed in the 8th floor lounge.

Cutlery and plates are available in the kitchen located on the 8th floor.

A smoking area is available on rooftop terrace. You can borrow an ashtray at the front desk.

A coin laundry is available on each floor. (Wash: 300 yen per cycle / Dryer: 100 yen per 10-min)

This hotel does not offer dry cleaning service at the moment.

Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.

Yes, no problem at all.

An ice machine is available in the kitchen located on the 8th floor.

A bicycle rental service is available at this hotel. 200 yen per hour or 1,200 yen for the whole day (until 11pm).

A microwave is available in the kitchen located on the 8th floor.

Private phone booths are available in the co-working space.

Yes, there is one you can use.

Yes, you can use it for free.

There are more than 90% of the seats with power outlets.

An hourly billing system is available for non-guests. You will need to register to our .andwork service (no admission fee required).

Yes, free Wi-Fi is available.

Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).

Available for a fee.

This facility does not have a parking lot or affiliated parking lot. Please use the coin-operated parking lots in the neighborhood. Please check the signs at nearby parking lots for information on parking and fees, which vary depending on time, day of week and length of stay.

Please contact the front desk for more information.

You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.

The Millennials hotel frequently holds events that involve guests and locals. Feel free to contact us for more details.

The Millennials's goal is to create a hotel that attracts people with its sophisticated design, sound, art, and technology. We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.