FAQ

You can receive new towels every day at the front desk.

Baggage received in advance will be kept at the front desk (payment after reception not accepted). Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.

No we do not accept the guest who is minor.

Yes, no problem as long as you remember to bring your room key with you.

You may check in from 3:00 pm on the day of arrival and check out by 10:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.

By registering your credit card at check-in, you can order room service, paid amenities, and refreshments in the hotel. Charges for those will be applied directly to your room.

Kirin Heartland beers are served during the free beer service.

On average, 70% are in their 20s, 20% are in their 30s, and 10% are in their 40s or older.

No one except guests can stay inside the hotel after midnight. Security cameras have also been installed throughout the property.

The hotel is widely used by people traveling solo, group of friends, but also business travelers.

Guestroom floors are not accessible to non-guests. For visiting guests, please use the lobby or restaurant.

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

This hotel does not offer day use plans at the moment.

Free beers are served to guests on the 8th floor everyday from 5:30 pm to 6:30 pm.

You will need to reserve an additional room.

No identification is required to check in (expect for some specific plans). However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

If you wish to check out outside of business hours, please ring the bell at the front desk and return your key. By using our Mobile check-out service, you can settle the room and complete the check-out procedure using your smartphone, so you can leave the room anytime by simply putting the card key in the dedicated return box.

Yes it is possible. However, it is subject to room availability, so please make sure to check with us beforehand.

Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.

No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after midnight, please let us know.

Upgrades are available for a fee and are subject to availability. Rates for upgrades can be obtained at the front desk.

Soft drinks are also available as part of the free drink service.

Please contact the facility for more details. Cleaning rules will differ from regular guests.

Room key cards will only be issued for the number of guests staying in the room.

Our front desk is not open from 11:00pm to 7:00am, but we have staff on duty 24 hours a day if you need assistance. If you need to speak with a member of staff, please use the doorbell at the front desk.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

You can stay at the hotel even if you don't own a credit card, but please be aware that it might take some time to check your room when checking-out.

As long as the payment has been processed, separate receipts can be issued.

As long as the payment has been processed, separate receipts can be issued.

For reservations made through reservation websites, please follow the prescribed change procedure at the respective reservation site or agency. If you are making a reservation directly with the hotel, please contact the hotel via your MyPage account or by phone.

Yes, it is possible if there is any vacancy on that day. It is still highly recommended that you make a reservation in advance if possible.

Even if the name is different, there is no problem as long as the card can be used.

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

Reservations are usually accepted 6 months in advance online or by phone. If you would like a schedule earlier than the one above, please contact us directly.

Reservations can be made online or by phone at our hotel. Online reservations allow you to review your options at your own pace while reservations over the phone allow you to discuss your needs while making a booking.【Phone Number】+81(0)50-3177-2551 (10:00am - 7:00pm JST)

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.

・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.

All floors are centrally air-conditioned, and it is not possible to switch between heating and cooling or to adjust room temperature on a room-by-room basis.

All of the guest rooms are non-smoking, so please refrain from smoking in them. A designated smoking area is available outside on the first floor of the hotel. A 30,000 yen penalty fee will be charged if illegal smoking is discovered in a guest room or in a place other than the designated smoking area.

You can store cash and other valuables in the safe located under your bed. Valuables cannot be left at the front desk.

Yes, the following will be provided at check-in.
・HDMI Cable
・HDMI to Lightning Cable
・HDMI to USB-C type Cable

There is no phone in the room. If you would like to speak directly with the front desk, you can use the Chat option via the Mobile Access function.

You can order an humidifier free of charge through our Mobile Access function.

We do not provide wake-up calls, but the SmartPods are equipped with an alarm feature that automatically turns on the lights and reclines your bed.

Make-up remover & skin care products are available at the front desk. Please order from Mobile Access during your stay.

Yes, a Panasonic hair dryer is available in each bathroom.

There are a variety of games available for guests (Trump cards, UNO, Jenga, Othello, etc.).

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

We are deeply sorry but massage services are not available at this hotel.

Yes. Nevertheless, we ask you to meet the driver yourself in the lobby or in front of the hotel.

It is possible to borrow hair irons from the front desk. Depending on availability, we may not be able to meet your request.

Wi-Fi is available in all rooms for free. We will provide you with access information on site.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

You will receive a card-key to access your floor. You can close your SmartPod by sliding down the Privacy Screen.

Due to the nature of the hotel's concept, it is not possible to order massage services in your SmartPod.

We are deeply sorry but no pets are allowed in the hotel.

Standard SmartPods don't come with a TV, but you can watch movies, Youtube or Netflix if you book a TheaterPod.

This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.

The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

This hotel does not offer dry cleaning service at the moment.

An ice machine is available at the LIVERALLY space located on the 8th floor.

Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.

Non-hotel guests are welcome to use the lobby and restaurant on the 1st floor. Only hotel guests and andwork users are allowed on the 2nd floor.

A smoking area is available on 2nd floor.

Yes, no problem at all.

A microwave is available at the LIVERALLY space located on the 2nd floor.

A bicycle rental service is available at this hotel. 1,500 yen for the whole day (until 11pm). It is possible to rent a bicycle after checking-out as well.

For safety reasons, cutlery and plates are not available for loan.

The coin laundry is available on the 4th floor. If you wish to exchange money, please inquire at the front desk. Detergent is automatically dispensed, so there is no need to purchase it.

Reservations can be made by phone or via the different gourmet sites. We do not accept reservations for live concerts.

We would appreciate it if you let us know when making a reservation. We will respond to the extent of our ability.

Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.

A special dessert plate can be prepared for 3,500 yen (tax included). An anniversary course with dessert plate is also available.

The restaurant does not have a dress code. The hotel restaurant is a relaxed setting where you can spend time casually.

Yes, the Bar is open to non-guests as well.

5pm ~ 10pm

We accept credit cards, electronic payments, and payments made via QR code.

A children's plate is available for children ages 2 to 6.

It is possible to book the whole restaurant for events. We also do have two banquets rooms available on the second floor.

The hotel has two banquet rooms on the second floor. If you would like to confirm availability and price, please contact the following.
bq-fukuoka@the-lively.com

Yes, there is one you can use at the front desk. (B&W 10yen/sheet, Color 50yen/sheet)

Yes, free Wi-Fi is available.

Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).

You may hold online meetings in the co-working space, but please be considerate of the users around you.
If you'd like more privacy, we recommend our telework room (extra fee), where the bed has been removed to give you more space.

Yes, you can use it for free.

This hotel does not offer shower service at the moment.

An hourly billing system is available for non-guests. You will need to register to our .andwork service (no admission fee required).

There are more than 60% of the seats with power outlets.

You are free to move in and out of the hotel's parking lot from 7:00 to 23:00. Please note that other affiliated parking lots nearby do not allow customers to enter or exit freely. We apologize for any inconvenience.

We apologize for the inconvenience, but please use the coin parking lot near the hotel if the hotel parking lot is full.

A multi-story car park is available in the hotel from 3:00 pm to 11:00 am the next day (1,600 yen/night). There is an additional charge of 600 yen per hour before check-in and after check-out.
Please note that there are size restrictions.
Parking space: Length 4.7 m Vehicle width 1.7 m Vehicle height 1.6 m
* Reservations not accepted. First come first-served basis.
* 3 hours free for those using the restaurant or banquet hall *

Larger vehicules can use the coin-operated lot nearby.

Please contact the front desk for more information.

You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.

The Millennials hotel frequently holds events that involve guests and locals. Feel free to contact us for more details.

The Millennials's goal is to create a hotel that attracts people with its sophisticated design, sound, art, and technology. We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.