FAQ

You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

To accommodate your early check-in request (between 12:00 pm and 2:00 pm), we offer the option of an additional charge of 3000 yen per room. However, this is subject to room availability, so please check with us during the morning of the day you wish to reserve a room. We are unable to accommodate guests before 12pm.

Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.

No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.

No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after 11:00 pm, please let us know.

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

For guests staying consecutive nights, the hotel will begin cleaning from the 4th night in order to prevent the spread of the Coronavirus infection. However, your second or third-night cleaning can be arranged if requested, so please let us know at check-in.

By registering your credit card at check-in, you can order room service, paid amenities and refreshments in the hotel facilities. You will also be able to use these services as well as room charges for all restaurants, bars, stores, etc. in the hotel facilities without having to carry cash around.

Baggage received in advance will be kept at the front desk. Please indicate the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding luggage, please contact us directly.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

We do not offer Day-use plans at the moment.

Yes it is possible. The hotel requires the written consent of a parent or guardian for those under 18 staying alone.

The front desk is not open from 11:00pm to 7:00am, but there are staff on duty 24 hours a day if you need assistance. Please use the doorbell at the front desk if you need to speak with a staff member.

Yes. It is important that you bring your hotel key with you when leaving the hotel after midnight. This will allow you to enter and exit from the main entrance.

If you wish to check out outside of business hours, please ring the bell at the front desk and return your key. By using our Mobile check-out service, you can settle the room and complete the check-out procedure using your smartphone, so you can leave the room anytime by simply putting the card key in the dedicated return box located on the 1st floor.

People in their 20s and 30s make up 70% of the average age structure, while people in their 40s and older make up 30%.

Yes. However, please note that this plan requires a special cleaning process. The cleaning rules are different from those of regular accommodation plans, and the facility will contact you with instructions upon booking.

It is only possible to issue keys for the number of people staying in the room.

Security measures include locking the building's entrance after midnight, using a room key to access the elevator and desired floor, and installing security cameras.

Yes, it is possible if there is any vacancy on that day. It is still highly recommended that you make a reservation in advance if possible.

The Student Plan requires the presentation of your student ID card upon check-in. If you cannot prove that you are a student, you will be charged the regular rate.

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.

・As compensation for damage, stains, or loss of equipment in hotel rooms.
・In case of a smoking violation in a guestroom.
Our hotel may charge the registered credit card if the customer incurs any compensation during his or her stay.
Besides that, registering a credit card also offers other conveniences such as the ability to make payments at any facility in the hotel. Your understanding and cooperation are greatly appreciated.

All hotel guests are required to register their credit cards without distinction in case of damage, stains, or loss of equipment in the hotel room.

Even if the name is different, there is no problem as long as the card can be used.

We do not accept digital payments.

If you are making a reservation via a reservation site or agency, please follow their change procedures. Your reservation can be changed directly from your account of over the phone if you made it directly through the hotel website.

Reservations can be made online or by phone at our hotel. Online reservations allow you to review your options at your own pace while reservations over the phone allow you to discuss your needs while making a booking.【Phone Number】+81(0)50-3177-2551 (10:00am - 7:00pm JST)

Reservations are usually accepted 6 months in advance online or by phone. If you would like a schedule earlier than the one above, please contact us directly.

No credit card is required to stay overnight, but a cash deposit may be required.

As long as the payment has been processed, separate receipts can be issued.

A paper receipt can be issued at the front desk if you choose the Onsite Payment option. A receipt cannot be issued if the payment was made in advance during the reservation process. For more information, please contact the website you used to make the reservation.

Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing your MyPage account.

Each guest room is equipped with mineral water bottles based on the number of guests staying there. During cleaning, the water bottles will be replenished if you stay consecutive nights.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.

Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

The mobile check-in system only accepts credit cards. Please check in at the front desk if you would like to pay other than with a credit card.

As part of our coronavirus infection control measures, the lounge on the 2nd floor is currently only available for temporary use by guests and our co-working service members.

Unfortunately, no coin laundry is available in the hotel.

No cleaning service is available at the hotel.

Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.

Yes, no problem with that.

We do not offer any bicycle rental service at the moment.

No dress code at our hotel. You don't need to worry about casual clothes.

There are baby chairs available. There is no problem bringing in baby food, and you can also warm it up here, so feel free to ask.

Reservations are accepted. Reservations can be made online or by phone.

Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.

We accept credit cards, digital payments (PayPay, LINE Pay, etc.), and payments made via QR code.

Yes, the Bar is open to non-guests as well.

We do not offer a menu for children or toddlers at the moment.

We do not offer private meeting rooms at the moment.
You may hold online meetings in the co-working space, but please be considerate of the users around you.

An hourly billing system is available for non-guests. You will need to register to our .andwork service (no admission fee required).

Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).

Yes, free Wi-Fi is available.

A variety of high tables, sofa seats, and power-supplying seats can be found throughout the lounge.

The free coffee machine is available in the LIVERALLY space on the 2nd floor.

The co-working space does not have a shower.

Rooms can be entered between 12:00 pm and 2:00pm for an additional 3,000 yen charge if you wish to enter before the regular check-in time. This service is subject to availability, so please check with us in the morning of the day if you wish to reserve a room. Please note that we are unable to accommodate guests before 12:00 pm.

On average, one or two groups a day use our birthdays, anniversaries or surprise plans.

Walls and ceilings cannot be decorated with tape, but decorating is fine if there is no sticking involved. We will be glad to assist you if you contact us in advance.

A gift may be left in your room before your arrival at the hotel. Please inquire in advance for anniversary services.

We will do our best to help you! Please contact us in advance.

Several items for babies are available. Please check the list of rental goods available on the "ROOMS" page for more details.

Unfortunately, cribs and bed guards are not available.

This facility does not have a parking lot or affiliated parking lot. Please use the coin-operated parking lots in the neighborhood. Please check the signs at nearby parking lots for information on parking and fees, which vary depending on time, day of week and length of stay.

You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.

THE LIVELY's theme is to create a hotel that attracts people with its sophisticated design, sound, art, and technology. We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.

THE LIVELY frequently holds events that involve guests and locals. Feel free to contact us for more details.