FAQ

Towels are changed during cleaning. If you prefer not to have cleaning service during your stay, you can request fresh towels from our Mobile Order service.

You may check in from 3:00 pm on the day of arrival and check out by 11:00 am on the day of departure. However, check-in and check-out times may vary depending on the room type or plan you are booked into, so please confirm in advance the details of your reservation plan.

We do offer early check-in service after 12:00 p.m. for an additional fee ranging from 3,000 to 5,000 yen. Please contact us on the morning of your arrival day to inquire about availability, as it depends on the cleaning schedule for that day.

Depending on availability, late check-out is available in one-hour increments. Guests can check if their rooms are available for late check-out via the special page available through Mobile Access.

Except for valuables and fragile items, we can generally accept your luggage from 7:00 am on check-in day until 11:00 pm on check-out day. If you have any other requests, please contact the hotel.

No special notice is required if you are late for the check-in time you have indicated in advance. If you will arrive after midnight, please let us know.

No identification is required to check in. However, the hotel requires the written consent of a parent or guardian for those under 18 staying alone.

Baggage received in advance will be kept at the front desk. Please indicate the date of stay, reservation number and full name of the person who made the reservation, and include the hotel address in the mailing address.

Parcel received in advance will be kept at the front desk. Please indicate on the label the date of your stay, the reservation number, the full name of the person who made the reservation, and include the hotel address in the mailing address. If you have additional question regarding parcels, please contact us directly.

Okinawan Orion Beer is served during the free beer service.

Our front desk is not open from 11:00pm to 7:00am, but we have staff on duty 24 hours a day if you need assistance. If you need to speak with a member of staff, please use the doorbell at the front desk.

Yes, no problem as long as you remember to bring your room key with you.

If you wish to check out outside of business hours, please ring the bell at the front desk and return your key. By using our Mobile check-out service, you can settle the room and complete the check-out procedure using your smartphone, so you can leave the room anytime by simply putting the card key in the dedicated return box located on the 1st floor.

Our front desk will prepare a small gift for you if you stay on your birthday.

On average, 60% are in their 30s, 30% are in their 20s, and 10% are in their 40s or older.

A cylinder key is used for the room key. A spare key will be provided if necessary, but in general we will give you one.

No one except guests can stay inside the hotel after 22:00. Security cameras have also been installed throughout the property.

There will be an additional charge of 2,000 yen per person. If the room type or the maximum occupancy has already been reached, you may need to reserve another room.

It may be available for a fee depending on availability. We are unable to accept advance requests and will have to check on the day of your arrival.

Guests are welcome until 10:00PM.
There will be an additional charge after 10:00PM for the additional number of people.

By registering your credit card at check-in, you can order room service, paid amenities, and refreshments in the hotel. Charges for those will be applied directly to your room.

Free beers are served to guests on the ground floor everyday from 5:00 pm to 6:00 pm.

A parental consent form must be presented for guests under the age of 18 staying alone.
Parental Consent Form

We offer a variety of payment methods. If you select the Onsite Payment option, payment is due at check-in. Our Mobile Check-in option allows you to provide payment information, fill out your information online, and receive all hotel information ahead of time.

If any damage or loss of room furnishings is discovered after check-out, the registered credit card may be charged. We request that all guests, regardless of whether or not they use paid services, register a credit card as a guarantee during their stay.

Housekeeping is conducted daily after 10:00 AM. Towels are replaced daily, and linens, including sheets, are changed every third cleaning. If you do not require cleaning, please use the “PLEASE DO NOT DISTURB” tag provided in your room. If the “PLEASE DO NOT DISTURB” sign is displayed on your door handle at 10:00 AM, housekeeping will be skipped for that day. We appreciate your understanding.

A paper receipt can be issued at the front desk if you choose the Onsite Payment option. A receipt cannot be issued if the payment was made in advance during the reservation process. For more information, please contact the website you used to make the reservation.

Even if the name is different, there is no problem as long as the card can be used.

There is no deposit required, but we ask that guests register with a credit card as a guarantee during their stay. Check-in may require a 10,000 yen cash deposit if you do not have a credit card.

Reservations can be made online or by phone at our hotel. Online reservations allow you to review your options at your own pace while reservations over the phone allow you to discuss your needs while making a booking.【Phone Number】+81(0)50-3177-2551 (10:00am - 7:00pm JST)

We apologize for the inconvenience, but credit card information cannot be taken over from the reservation site. That is why we ask guests to register their credit card again at check-in.

It is unfortunately not possible to use debit cards. You will need to register your credit card instead.

It is possible to make payments digitally and with QR codes. Details can be obtained at the front desk.

Yes, it is possible if there is any vacancy on that day. It is still highly recommended that you make a reservation in advance if possible.

Reservations are usually accepted 6 months in advance online or by phone. If you would like a schedule earlier than the one above, please contact us directly.

As long as the payment has been processed, separate receipts can be issued.

If you do not have a credit card, you can still stay at the hotel, but you will not be able to use some services such as mobile access.

Please have a representative present your student ID upon check-in. Please note that if we cannot confirm that you are a student, you will be charged the regular rate.

By registering your credit card, you will be able to use our mobile services during your stay. This service has advantages such as room service and the ability to make all payments directly from your room. Additionally, we ask you to register your credit card to ensure coverage during your stay. In the event of damage, defacement, loss, etc., of hotel room furnishings, we may need to charge a fee to the registered credit card. This also includes claiming a violation fee in case of smoking in the guest room. We ask all guests to register their credit card to facilitate any necessary compensation during their stay. We appreciate your cooperation in this matter.

You can order an humidifier free of charge through our Mobile Access function.

Every room in our hotel has a window, but it cannot be opened for safety reasons.

There are a variety of games available for guests (Trump cards, UNO, Jenga, Othello, etc.).

We do not provide extra beds at the moment. Please note that the number of beds for a reservation for 3 persons will remain the same as the number of beds in the room.

We do not provide mineral water directly in the room, but mineral water bottles can be ordered for free via the Mobile Access service. The water server on the first floor is also available 24 hours a day.

Yes, you can request additional towels free of charge. Requests can be made via your smartphone by accessing our Mobile Order service.

We do not offer other channels besides terrestrial digital broadcasting.

AppleTV or other devices can be connected to the HDMI terminal on the back of the television.

All of the guest rooms are non-smoking, so please refrain from smoking in them. A designated smoking area is available outside on the first floor of the hotel. A 30,000 yen penalty fee will be charged if illegal smoking is discovered in a guest room or in a place other than the designated smoking area.

We regret to inform you that there is no safe provided in the room.

There is no phone in the room. If you would like to speak directly with the front desk, you can use the Chat option via the Mobile Access function.

We do not provide wake-up calls, but the table clock in your room comes with an alarm feature.

We offer a selection of skin care products at our amenity bar on the first floor. Please feel free to help yourself to whatever you need during your stay.

It is possible to rent wine glasses. Please order from the Mobile Access function.

Yes, a hair dryer is provided in the room.

Complimentary Wi-Fi is accessible in all rooms. For the SSID and password, please refer to the information binder located in your room.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

Requests can be accepted, but we cannot guarantee them. Depending on the type of room and availability, we may not be able to meet your expectations.

We offer a wide range of room service options. The menu can be found within our Mobile Access function.

We do not accept calls for massage services indoors.

Yes. Nevertheless, we ask you to meet the driver yourself in the lobby or in front of the hotel.

No pets are allowed in the hotel.

The following cables are available in the Theater Room: HDMI cable, HDMI to Lightning adapter, HDMI to C-type adapter.

TVs in guest rooms can only be used to watch terrestrial digital broadcasts, but HDMI ports allow you to connect your own devices.

The Ryukyu Modern King and Ryukyu Modern Family rooms feature a bathtub. For more information and photos of each room type, please visit our website.

We kindly request that guests refrain from using aromatherapy in the room. If aromatherapy is detected, additional charges may apply, and we reserve the right to refuse further room sales.

Yes, our rooms are equipped with air conditioning, which is available throughout the building. Given the climate of Okinawa, cold air conditioning is the standard option provided. You can adjust the room temperature using the knobs on the wall, which offer settings for weak, medium, and strong cooling. If you require a heater during your stay, please don't hesitate to inquire at our front desk.

You can pay the room at check-in, and all in-building payments made via Mobile Access after that will be settled at the time of check-out.

Items ordered via mobile access will automatically be placed in the room and billed to the credit card registered in advance.

This is a convenient feature that allows you to make everything from room requests to room service with your smartphone. Request towels and amenities, chat with the front desk, order room service, view information about the hotel, check-out billing, and much more! Please note that some of these services are only available to guests who present a credit card upon check-in.

Mobile Access is a service designed specifically to be used on smartphones. In spite of its possibility of working on older phones, it has not been tested for operability.

There is no microwave available but we can warm your food at the restaurant. Feel free to ask our staff.

To utilize our mobile check-in system, you'll need to complete the required information on the mobile check-in form and register your card. However, payment upon arrival can be made in cash or via QR code.

The 1st-floor outdoor terrace offers a smoking area.

A coin laundry is available on the 4th floor. (Wash: 200 yen per cycle / Dryer: 100 yen per 30-min)

Of course, no problem with that. However, it would be appreciated if you would refrain from inviting large groups into the lobby.

No bicycle rental service is available at the moment.

No cleaning service is available at the hotel.

The first floor lobby and restaurant can be accessed by non-guests.

Yes, no problem with that.

Yes, you can order cutlery and plates via our Mobile Access service, or directly at the front desk.

The hotel does not have an ice machine, but we can fill an ice bucket and hand it over at the front desk or if you order one via our Mobile Access service.

We accept credit cards, digital payments (PayPay, LINE Pay, etc.), and payments made via QR code.

Yes, the restaurant is open to non-guests as well.

Of course, you are free to come anytime without reservation. We still recommend calling to check before coming.

We do not offer a menu for children or toddlers at the moment.

Reservations can be made online or by phone.

There are baby chairs available. There is no problem bringing in baby food, and you can also warm it up here, so feel free to ask.

There is no dress code in the hotel.

We would appreciate it if you let us know when making a reservation. We will respond to the extent of our ability.

It is possible to reserve the entire lounge. Contact us for more information.

Yes, we offer special arrangements for birthdays and anniversaries, including cakes and decorative plates (1500yen). Please inform us in advance so we can make the necessary arrangements to ensure your celebration is memorable.

Reservations are not required but seats may all be taken depending on the time of the day. First-time users are required to register as an .andwork member (no admission fee).

Yes, free Wi-Fi is available.

There are 9 seats with power outlets. If needed, we also lend extension cords.

No private meeting room is available, but you may hold online meetings in the co-working space, but please be considerate of the users around you.

Printing is available at the front desk. (B&W: 10 yen/sheet, Colors: 50 yen/sheet)

No self-coffee machine is available in this hotel.

The co-working space does not have a shower.

Half-day use 11:00~17:00 (last admission 16:00)
1,500 yen Full day use 7:00-22:00 (last admission at 21:00) 2,000 yen
You need to register as a .andwork member (no admission fee) to use the space. The space is located in the restaurant. Please note that the space may be crowded during lunch and dinner hours.　

A gift may be left in your room before your arrival at the hotel. Please inquire in advance for anniversary services.

Check-in begins at 3:00pm, but we may be able to accommodate your request depending on the room status. It is not possible for us to make any promises, so please get in touch with us ahead of time.

A birthday plate can be ordered for 1,500 yen (tax included). Please let us know your message, serving time, and other details at least one day in advance. Please do not hesitate to contact us by e-mail or phone.

We will do our best to help you! Please contact us in advance.

Yes it is possible but please be aware that non-guests are not allowed in the hotel after 10:00 pm. An additional charge will be charged if your friends would like to stay after 10:00 pm.

Yes, we offer room decoration services for special occasions. Requests can be made up to the day before the event for a fee starting from 3,000 yen (tax included). We have balloons and other decorations available at the hotel. If you prefer to provide specific decorations such as numbered balloons, we can assist in setting them up upon receipt. For further inquiries or to make arrangements, please contact us via email or phone.

Bouquet:
(1) 1,500 yen (approx. 15cm~20cm)
(2) 2,500 yen (approx. 20cm~25cm)
Cake:
No orders from other restaurants are accepted; birthday plates can be ordered at the ESTINATE LOUNGE on the 1st floor for 1,500 yen (tax included). Please contact us by e-mail or phone for details on the message and serving time, Please do not hesitate to contact us by e-mail or phone.

Only toothbrushes are available for children.

Yes, children's breakfast can be ordered at the restaurant for 800 yen (tax included) on the day of the event. Please note that children's breakfast is not included even if you have booked a room with breakfast included. Kindly order separately on the day if necessary.

You are free to move in and out of the parking but a fee will be charged each time you do so.

If our dedicated parking lot is full, we apologize for the inconvenience, but please use one of the many coin parking lots around the hotel.

Parking is available at affiliated parking lots, located approximately a 2-minute walk from the hotel. Please stop by the front desk to purchase a ticket before using this service. We will show you the location of the parking lot when you stop by.

Parking fee: 1,200 yen per entry. Larger vehicles may incur a parking fee equivalent to two cars. Please note that the parking lot may be fully occupied depending on usage. We appreciate your understanding.

You are free to film in your private room without any prior approval. Please contact us in advance if you would like to shoot in the common areas or introduce our hotel on Youtube.

ESTINATE HOTEL NAHA frequently holds events that involve guests and locals. Feel free to contact us for more details.

We will actively consider art exhibitions if it fits with our hotel-style so please feel free to contact us for more information.